OOPS – Telstra’s Apple Watch Series 3 Fail: Business Customers can’t activate the eSIM

A strange oversight at the big T has their best customers angry

Telstra customers are not happy, and they’re not just your average Telstra customer either – Telstra Business account holders are finding out the hard way that the new Apple Watch Series 3 won’t work with their accounts!

Both Telstra and Optus were first to market with their eSIM compatibility, allowing a single number to work across both your phone and Apple Watch.  However it seems someone forgot to tick a box at Telstra during the setup phase and it’s left Business customers unable to activate the One Number sharing on their accounts.

And we’re not just talking big business here.  Yes, CEOs of big businesses who want the new watch and have Telstra plans in the business can’t do it, but even a single person small business who’s account is a Telstra Business account can’t activate their service.

It’s a huge oversight, especially where you consider the wealthy “wanna have the latest” CEO culture could mean red faces at Telstra when the stuff hits the fan.

Telstra have confirmed to EFTM they are aware of the issue, and we’ve reached out to them for  a timeline for when Business Accounts will be able to activate eSIMS, but our understanding is that it could be early 2018 before it’s ready to go.



Trev produces two of the most popular technology podcasts in Australia, Your Tech Life and Two Blokes Talking Tech. He hosts a nightly radio show on Talking Lifestyle, 8pm Monday to Friday in Sydney, Melbourne and Brisbane, appears on over 50 radio stations across Australia weekly, and is the Tech Expert on Channel 9’s Today Show and A Current Affair. Father of three, he is often found down in his Man Cave. Like this post? Buy Trev a drink!
2 Comments on this post.
  • Beau
    19 October 2017 at 10:15 am
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    At least this Telstra situation is more ‘ understandable’, since they keep consumer and business accounts in different billing systems.

    But there’s no excuse for Optus; who also restrict eSIM support to consumer accounts with no love for business.

  • Ron
    22 January 2018 at 3:46 pm
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    Nearly the end og January and Telstra STILL have not sorted this out….

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