Is one Telstra Free Data Day enough to compensate their woes? – EFTM

Is one Telstra Free Data Day enough to compensate their woes?

But perhaps a better question is what would you suggest?

On Thursday the 17th March Telstra experienced an outage that took 8,000,000 customers off their mobile network for more than an hour and took a fair while after that to fully restore.  They then had a series of other smaller outages and speed issues in the days following – yet only a single day of Free Data is being offered – is that enough?

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I hate to be the guy bashing Telstra while they are down, but let me be clear, I feel for the team behind the scenes trying to fix the issues, and I feel for the front facing staff having to deal with customers.  I’m just questioning if they’re doing enough to smooth things over with customers.

On Friday Morning of March 18th at 6.30am, less than 12 hours after resolving that issue, Telstra CEO Andy Penn faced the media and apologies, plus announced another Free Data Day for April 3rd.

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This “compensation” followed a mass outage of their network in February, which was immediately compensated on the 14th of February with a Free Data day.

There’s two big differences this time round.

Firstly, this Free Data Day is several weeks after the event – we’re going to assume that’s a wise move to ensure the network is actually up to the task of taking the network traffic.  We know from Sunday the 14th it was a record day of data on the network.

Secondly, there were several other outages – granted smaller, but still outages on their network in the days after the 17th of March.  So in my mind, the compensation hasn’t changed for customers since the original outage, despite the additional woes in the days following.

But in reality – what is it Telstra customers would want?

Should the Free Data day be on a weekday – is Telstra wisely using a low traffic day to offer up the free data?

Or is it more a case of we don’t really know what would serve as adequate compensation?  There’s no way a “free month” would pass muster at any level, so don’t even think about that.

So in reality – if you’re not happy – what would you propose?

It’s not as if other companies are throwing around much compo for issues?

Perhaps it’s best to take Telstra’s offer of Free Data on Sunday April 3 with open arms, begin the streaming, begin the downloading.

Oh, and for those of you in Daylight Savings states, don’t forget to put your clock back at 3am – that gives you an EXTRA hour of Free Data:)

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Trevor produces two of the most popular technology podcasts in Australia, Your Tech Life and Two Blokes Talking Tech. He has a weekly radio show on 2UE, as well as appearances across the country and regularly provides Technology Commentary to Channel 9’s Today Show and A Current Affair. Father of three, he is often found down in his Man Cave. Like this post? Buy Trev a drink!
2 Comments on this post.
  • Simon
    31 March 2016 at 11:47 pm
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    I’ll be taking advantage of the free data day by utilising the faster upload speeds of 4G compared to ADSL.
    After uploading almost 500GB on the last free data day, I’ve got another 600GB of photos and videos to back-up to the OneDrive cloud this Sunday.

  • John Edmondson
    1 April 2016 at 11:44 am
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    I do not believe it is adequate compensation given that most of the problems occur during business hours on business days. Telstra seem to think that offering free data on a Sunday will appease business users. It does not. It appeases lechers and domestic users only. Business users will only be appeased by compensating them with time/data commensurate with when the problems occurred, that is to say during business hours. Anything less is an insult and a joke to all corporate clients.

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