A recall is never an easy thing, the company involved has to deliver timely information to its customers – many of whom may not be that easy to contact and in the case of safety recalls it’s ever more important. Today, Apple announced a recall of AC Wall plug adaptors that were sold in Australia.
Of course, very few of us likely purchased the plug itself, more likely these plugs came with your Apple iPhone, iPod or iPad. Regardless, it’s important to note that it has been identified that in “very rare cases” the wall plug adaptor “may break and create risk of electrical shock if touched”.
The would be far too many products to name if we wanted to list them all because the life-span is devices sold between 2003 and 2015 – so let’s be clear, we’re talking about millions in Australia, tens of millions worldwide.
As far as the “very rare” nature of the issue, Apple is aware of 12 incidents globally. Now while you may think that puts the odds very much in your favour, a recall exists for a reason, so nows the time to check your plugs and get them swapped over.
Which devices?
According to Apple “These wall plug adapters shipped with Mac® and certain iOS devices between 2003 and 2015 and were also included in the Apple World Travel Adapter Kit” – So its safe to say you should check any plugs you have from Apple products.
What to look for?
If you have a look at the adaptor, if the part of the plug which the “prongs” comes out of is a perfect circle – that’s the one. Additionally, inside the adaptor if there are numbers or hard to read characters, not an AUS then that’s likely affected.
Your plug should say AUS where on this diagram it says EUR (the style on the left with numbers is the style being recalled)
How do I swap mine over?
Easy. There are three options.
1/ Apple Store
Head to your local Apple Store, they’ll swap it on the spot.
2/ Authorised reseller Service Provider
You can find a bunch of stores who are authorised to service Apple products via their website: https://locate.apple.com/au/en/
Pop into a JB HiFi, Harvey Norman, Telstra, Optus, Vodafone – those kind of stores that are Authorised to sell Apple products, they can help you out
3/ Online
Visit the Apple Website for the recall and you can request a new plug. A postage paid parcel will be shipped to you to return your old plug also.
Take safety seriously folks, check today, and get yours swapped over.
